FAQ

FAQ Category

Q How to apply for repair services during the warranty period?

A For quality issues during the warranty period, please call our 24-hour after-sales hotline. Our professional team will provide on-site inspection, free repair, or replacement services. Based on ISO/IATF dual certification, our repair process is transparent and efficient, ensuring that customer rights are fully protected.
Q How do I determine if a connector needs replacement?

A Through a comprehensive assessment including visual inspection (e.g., deformation, corrosion), performance testing (e.g., contact resistance, current carrying capacity), and the length of service life. The company provides full lifecycle technical support, regular maintenance reminders, and professional testing services to ensure connectors are always in optimal condition.
Q What are the possible causes of sudden power loss during connector use?

A This may involve poor contact, circuit aging, or overload protection triggering. Our products have passed high mating cycle testing and have excellent vibration and heat resistance. If a power loss occurs, our after-sales team can provide troubleshooting guidance and, if necessary, replace the faulty component free of charge.
Q What if there is a size mismatch during installation?

A
Our company provides a full-process customized solution service, seamlessly connecting solution design to sample confirmation. Our engineering team can quickly respond and adjust size parameters to ensure installation compatibility and avoid installation difficulties caused by size issues.
Q Will connector performance degrade in high-temperature environments?

A
Our high-voltage, high-current connectors have passed high-temperature resistance and vibration resistance tests, are suitable for a wide temperature range of -40℃ to 150℃, and offer European automotive-grade quality assurance, maintaining low resistance temperature rise and stable current carrying capacity even at high temperatures.